Getting "No Signal" right after connecting

(Michael Coy) #1


I’ve been using the same setup for 1+ years with no issues but I am longer able to maintain a Bluetooth signal. Im using the Kurt Smart Trainer and connecting via the Companion app. (Android). It connects quickly, but then after a couple of seconds says I have “No Signal”.

I shut down all other Bluetooth connections ahead of time. I know this can be an issue.

Never had a problem in the past, but now it refuses to play nice.

All apps are up to date and I can connect to the Kinetic app and calibrate / train with no issues.

Any ideas?

(Vincent W.) #2

Hey Michael, this is a known issue that we’re currently investigating: Kurt Kinetic Trainer receiving ‘No Signal’ when pairing with Android Zwift Companion

Right now if there is a way to connect to Bluetooth without the Zwift Companion app that would be the only workaround. Or if you have an iOS device that can run Zwift Companion.

We’ll update that post as soon as we receive new information, thank you for your patience.

(Michael Coy) #3

Ah! Thank you. I should have done a more comprehensive search in the forums for this. I look forward to good news. I will check out the suggested fixes in the meantime.


(Vincent W.) #4

No problem! There’s a lot to peruse, but browsing through the Known Issues section will give you a glimpse of some of the more common errors we’re dealing with.

(Colm Richardson) #5

Has there been any updat on this, been using kinetic trainer with zwift for past 9 mths and the past couple weeks getting the no signal message all the time, really frustrating as its winter training time

(Rob Sendall) #6

I’m also have the same problem, any updates? Very frustrating

(Anthony Robinson 3673) #7

I’m having the exact same issue! Things were fine a week or so ago, and now all of a sudden, I’m unable to connect and maintain a connection. Is there any update on this??

I’m trying to ride a series and now am completely going to miss the make up day.

Also, how did this happen? Not to be “that guy”, but is there no QA taking place when you’re pushing out updates? This seems to happen a lot with Zwift: things work fine, you push out some update which breaks something that worked completely fine, and then we have to wait weeks before you fix it.

It’s more than a little annoying

(Brad Waddell) #8

Same. Just updated and now nothing. Any update? Also pairing screen is really buggy.

(Greg Schisla) #9

Same here. Been going on for a few weeks. Bluetooth on the phone and PC are working fine.

Any update?

(Graham Dawson (Tcg) B) #10

Would be interested to know when this gets resolved.

(Jared Kindt) #11

Same issue here–Kinetic smart trainer and Zwift Companion app not connecting.

So…it has been ~15 days since the update and still no resolution, barely an update? Does the Zwift software dev team at least demo the new versions with commonly used third party software prior to roll-out?

It’s disheartening to pay for a premium service which has such seemingly poor software support.

(Alain Chatry) #12

Hello, I am facing the same issue on Duotrap S Sensors as Well… I was using the same devices and same setup last year and now when connecting, it finds the sensors and it immediately mention, “no Signal”…

Please see picture attached… this is really annoying, I have tried all troubleshooting and nothing is working!!

Picture Attached.