I’ve searched the forum and haven’t been able to fix the issue.
Trainer: Wahoo KickR latest gen
Garmin Edge 530
iPhone XS-updated with newest software
HRM-Dual will “pair” with the above programs meaning it will find it and pair but no HR Data will come across. Zwift specifically states “no signal”. The others no additional information.
-cleaned and changed battery in HR Strap
-wet strap to “jump start”
-tried Zwift on my wife’s iPhone XS and worked fine. HR monitor paired, connected with signal and data was obtained
-removed HRM from other sensors (Fenix 6S, Garmin Edge 530) so that BT would not be picked up by other devices.
-shut down phone, airplane mode, turned on/off Bluetooth etc
-FULL FACTORY RESET of iPhone
I’m at the 4-5 hour mark of research and trying to figure out the root cause. The solution was to use my wife’s phone and download Zwift and it worked. I haven’t tried Rouvy or Wahoo to see if it connects to them but frankly that is beside the point. It connects and obtains data from Garmin Fenix 6S and 530 head unit.
We don’t have any other iPads/tablets to try and see if it will work with them or not.
I’ve reached out to Garmin no response yet. All programs are up to date and currently running latest software.
Worked fine even connected to Edge and Zwift for roughly 2 weeks before this became an issue. I’ve removed the sensor (HR) from all other programs and still nothing. Hopefully someone from Zwift will reply.