HR monitor not pairing

General Discussion
1

Hi

I’ve been having trouble with pairing my HR with the Zwift app for over a month now.

I’ve been on the forums and followed the advice.

I have the Zwift app on my iPhone SE (2020 version) and the HR monitor did work at first.

I have been on my iPhone settings and told it to ‘forget this device’ re: the HR monitor. However it keeps coming back!!!

I have removed all apps on my iPhone that the HR monitor could be linking with. Ie Tacx and Mapmyrun. I have deleted the Zwift app and reinstalled.

The Zwift app is now recognising the HR monitor - but it won’t record the HR. Just to say the HR pairs fine with my Garmin watch. However I switch the watch off just to make sure it doesn’t interfere.

Please please help.

I have had other issues with Zwift, like being kicked out of a ride mid ride -and the support email not being live!!! -and am coming to the end of my patience.

Thanks

2

What HR is it and how are you connecting it?

3

It’s a Garmin HR strap and it connects to Zwift on my iPhone SE by Bluetooth

4

Might be an deeper issue, but have you checked that your Zwift, Garmin apps are updated.

Also check that your HR is on the last version?

5

The HR will be connecting to your watch via Ant+ whereas your phone is BT. That’ll potentially explain the stability difference.

There are some long running issues with the garmin HR over BT.

6

Thanks all. I’ve decided to leave Zwift. Didn’t get these issues with Tacx so am going back to them.

7

Seems a tad drastic but each to their own.

Looking at your activities it seems your cadence is also a bit hit and miss so maybe there is something amiss with your setup.

Ride On!