Direto XR - power off by around 50W

Hello guys! I have upgraded from an elite evo trainer to a direto xr unit. I did calibrate it and started using it as usual. Unfortunately, my power seems around 50W lower than what I used to generate on my other trainer. I used to ride my zwift races at around 300W and now I can barely average 240-250W. A friend of mine owns his direto x, where I can ride at my “regular” watts, which makes me a little bit more confident about my direto being wrong. Anybody had similar experiences? It’s impossible to me to hold zwift wheels of my friends now who are generally slower in real life.

I have contacted the elite support last week, however they did not respond. The same with their official forum.

Hi Piotr,

Did you manage to get anywhere with this? I received my Direto XR yesterday and it seems to under-read.

I have been using rollers with a powertap hub wheel before this and based on RPE the Direto seems to be around 50W low, like yours. I trust the powertap hub since it was new in July and I’ve only done about 2000km on it. My spindown value on the Direto is only 1 different from the number on the sticker underneath, which indicate that the belt tension is correct. I’ve read elsewhere that a difference of 5 or more requires belt tension adjustment, which the Elite support should help you do if yours requires it.

Hi Edd!
I wish! Unfortunately, Elite support is not very responsive these days. On my device the spindown value is 3pts different, which should not require any tweaking. I have no idea what to do next. I am considering returning my unit to the retailer.

Hi guys, I notice the same problema of tours with my new elite direto XR ( I did an FTP test and I score 35w less then my usual FTP)…The value after the calibration is exactly the same of the one under the trainer…I have a ticket open with elite, but I’m still waiting…If I have news I’ll let you know…

hello piotr,own a direto xr for some weeks and all works fine,elite has updated their version on my-etraining and i did calibration via the app,now readings have dropped and resistance is much harder,before the calibration it was very smooth to ride,now quite a pain in the ass,level 40 here with 16.000km of zwift…maybe u could give me your opinion,my regards.