Crashing on win8

Hello,

I can’t run Zwift on my Windows 8 notebook.
Here is what I’ve got:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 5da10e9a
Fault Module Name: ig7icd64.dll
Fault Module Version: 9.17.10.2884
Fault Module Timestamp: 509b27df
Exception Code: c0000005
Exception Offset: 0000000000737612
OS Version: 6.2.9200.2.0.0.768.100
Locale ID: 1049
Additional Information 1: f7e3
Additional Information 2: f7e33eff1b1367af0797ea62a62f8312
Additional Information 3: b5ff
Additional Information 4: b5ffe5482ac6ffe633f1189524485df5

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I’ve checked the Graphic card driver already and it’s latest what Asus provides.
What other info will you need to help me out?

[19:38:56 2019-10-18] Launcher: Checking for VerCur Override
[19:38:57 2019-10-18] Launcher: prefs.xml file not found.
[19:38:57 2019-10-18] Launcher: This is an AutoStartup Launch.
[19:38:57 2019-10-18] Launcher: Startup Registry Key Found.
[19:38:57 2019-10-18] Launcher: Auto Startup is Disabled.
[19:38:57 2019-10-18] Launcher: This was a silent launch. Closing launcher now.

[19:43:54] Log Time: 19:43:54 2019-10-18

[19:43:54] Game Version: 1.0.41097

[19:43:54] Config: Shipping

[19:43:54] Launcher Version : 1.0.50

[19:43:54] Loading WAD file ‘assets/global.wad’ with file.

[19:43:54] Loading WAD file ‘assets/environment/ground/textures.wad’ with file.

[19:43:54] Loading WAD file ‘assets/UI/WhiteOrangeTheme/WhiteOrangeTheme.wad’ with file.

[19:43:54] Loading WAD file ‘assets/UI/minimap/minimap.wad’ with file.

[19:43:54] Loading WAD file ‘assets/UI/WhiteOrangeTheme/Scotty/Scotty.wad’ with file.

[19:43:55] Successful audio init!

[19:43:55] Loaded audio banks

[19:43:55] Initializing graphics window of size 0 x 0

[19:43:55] Attached Monitors:

[19:43:55] monitor found at: 0,0

[19:43:56] GFX_Initialize: GL_version = 3.1.0 - Build 9.17.10.2884

[19:43:56] GL_vendor = Intel

[19:43:56] GL_render = Intel® HD Graphics 4000

[19:43:56] Checking Extensions

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/Blur.psh

[19:43:56] Calculating Graphics Score

[19:43:56] GFX: Found a vendor/model match for HD GRAPHICS 4

[19:43:56] Initializing Render Targets

[19:43:56] Initializing Texture Systems

[19:43:56] Calling initialize_zwift_network()

[19:43:56] NETCLIENT:[INFO] CNL 2.1.1

[19:43:56] NETCLIENT:[INFO] Machine Id: 1-e8d793e2-935c-434f-81bc-37c01f46a9eb

[19:43:56] Suceeded initializing graphics

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_NoTexture.psh

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured.psh

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_Simple.psh

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_GammaCorrect.psh

[19:43:56] Loading WAD file ‘assets/fonts/font.wad’ with file.

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Font.psh

[19:43:56] GLSLvsh log: No errors.

[19:43:56] GLSLpsh log: No errors.

[19:43:56] GLSLprog log: No errors.

[19:43:56] Shader Loaded successfully. data/shaders/Final/GFXDRAW_FontW.psh

[19:43:57] Using basic graphics profile

[19:43:57] > res 1024x576(0x)

[19:43:57] Changed resolution to 1024 x 576 ( NO MSAA )

[19:43:57] > sres 512x512

[19:43:58] Changed shadow resolution to 512 x 512

[19:43:58] Syntax Error. USAGE: set VARNAME=VALUE

[19:43:58] Type ‘listvars’ for list of tweakable variables

[19:43:58] Unknown command “aniso 4”

[19:43:58] > set gSSAO=0

[19:43:58] > set gFXAA=1

[19:43:58] > set gSunRays=0

[19:43:58] > set gHeadlight=0

[19:43:58] > set gFoliagePercent=0.5

[19:43:58] > set gSimpleReflections=1

[19:43:58] > set gLODBias=1

[19:43:58] > res 1024x576

[19:43:58] Changed resolution to 1024 x 576

[19:43:58] > sres 512x512

[19:43:58] Changed shadow resolution to 512 x 512

[19:43:58] OpenGL 3.1.0 - Build 9.17.10.2884 initialized

[19:43:58] Graphics Vendor: Intel

[19:43:58] Graphics Renderer: Intel® HD Graphics 4000

[19:43:58] RAM: 4GB

[19:43:58] CPU: Intel® Core™ i7-3537U CPU @ 2.00GHz

[19:43:58] ANT : Clearing network key on network 0.

[19:43:58] ANT : Clearing network key on network 1.

[19:43:58] ANT : Clearing network key on network 2.

[19:43:58] ANT : TX POWER ID

[19:43:58] ANT : RESET Complete, reason:

[19:43:58] ANT : RESET_CMD

[19:43:58] ANT : ANT USB receiver found

[19:43:58] Loading WAD file ‘assets/UI/Achievements/goals.wad’ with file.

[19:43:58] Loading WAD file ‘assets/UI/Achievements/achievements.wad’ with file.

[19:43:58] Streamer: ERROR: #3 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[19:43:58] Streamer: ERROR: #3 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[19:43:58] Streamer: ERROR: #3 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[19:43:58] Downloader: “MapSchedule_v2.xml” downloaded successfully (manifest checksum not provided, i.e. -1).

[19:43:58] Registered segment 1 with hash id 888000

[19:43:58] Registered segment 2 with hash id 888001

[19:43:58] Registered segment 3 with hash id 888002

[19:43:58] Registered segment 4 with hash id 888003

[19:43:58] Registered segment 5 with hash id 888004

[19:43:58] GLSLvsh log: No errors.

[19:43:58] GLSLpsh log: No errors.

[19:43:58] GLSLprog log: No errors.

[19:43:58] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_ExtAlpha.psh

[19:43:58] GLSLvsh log: No errors.

[19:43:58] GLSLpsh log: No errors.

[19:43:58] GLSLprog log: No errors.

[19:43:58] Shader Loaded successfully. data/shaders/Final/Simpleshader.psh

[19:43:58] GLSLvsh log: No errors.

[19:43:58] GLSLpsh log: No errors.

[19:43:58] GLSLprog log: No errors.

[19:43:58] Shader Loaded successfully. data/shaders/Final/gde_nolighting.psh

[19:43:58] GLSLvsh log: No errors.

[19:43:58] GLSLpsh log: No errors.

[19:43:58] GLSLprog log: No errors.

[19:43:58] Shader Loaded successfully. data/shaders/Final/shadowmap.psh

[19:43:58] GLSLvsh log: No errors.

[19:43:58] GLSLpsh log: No errors.

[19:43:58] GLSLprog log: No errors.

[19:43:58] Shader Loaded successfully. data/shaders/Final/shadowmap_instanced.psh

Looking through the log it looks like your laptop barely meets the minimum requirement for Zwift: https://zwift.com/hardware

If this a work computer?

Are you using a VPN or Proxy?

Are you an administrator on the laptop?

Have you tried right-clicking on the Zwift and running it as administrator?

Dear Paul,

Thank you for swift reply.

Yes it meets minimum requirements. Proc is i7, 4GB ram and Intel HD 4000 graphic card.
It works fine, currently I do not use VPN or proxy and yes I have tried to Run as Admin.

You could try completely uninstalling Zwift and deleting all the files/folders in Documents\Zwift and re-downloading and reinstalling.

Have you used Zwift on this laptop before?

Yes I did few times.

What bothers me in Log files:
[20:43:13 2019-10-18] Launcher: prefs.xml file found.
[20:43:13 2019-10-18] Launcher: prefs.xml file was found to have an error. Invalidating prefs.xml.

and
[20:43:11] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[20:43:11] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[20:43:11] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

I even tried to create these two .xml but it didn’t help.

Any more suggestions?

When you uninstalled and re-installed did you delete ALL files and folders in \Documents\Zwift

All important data is stored on Zwift’s servers.

No, I didn’t.

I have NO data yet. I can register a new acc if needed.
Yes I deleted everything.

Are you sure, on the Zwift Companion App it shows you have ridden 20miles/1hr37min.

Have you check Intel’s website to see if there is a driver update for the HD Graphics 4000?

Yes I have ridden some probably with phone app, I don’t remember well, it was a year ago.

Yes as I said I have checked for the latest driver: intel can’t override Asus vendor driver and the one I have is the latest available.

My driver version is 9.17.10.2884

No idea what that means, but I would still check the Intel site for the newest driver. ASUS might not have the latest driver for that graphics card.

Is this a work computer?

This is from Intel’s site: https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000

https://www.asus.com/2-in-1-PCs/ASUS_Transformer_Book_TX300/HelpDesk_Download/

When I try to install a driver from Intel it says it can’t override vendor’s driver.

Nah it’s all mine :slight_smile:

I can’t make more replies, there is a limit for new users.

I was able to install a driver from Intel. The one for win8 64bit didn’t work so I tried 8.1 and it was installed successfully but there is still an error. Still the same crash on start up.

Problem signature:

Problem Event Name: APPCRASH
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 5da10e9a
Fault Module Name: ig7icd64.dll
Fault Module Version: 10.18.10.3262
Fault Module Timestamp: 51f94f8f
Exception Code: c0000005
Exception Offset: 000000000024ab52
OS Version: 6.2.9200.2.0.0.768.100
Locale ID: 1049
Additional Information 1: f7e3
Additional Information 2: f7e33eff1b1367af0797ea62a62f8312
Additional Information 3: 4292
Additional Information 4: 42921125af3e467258057f36a50ca7ff

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[21:17:15] Log Time: 21:17:15 2019-10-18

[21:17:15] Game Version: 1.0.41097

[21:17:15] Config: Shipping

[21:17:15] Launcher Version : 1.0.50

[21:17:15] Loading WAD file ‘assets/global.wad’ with file.

[21:17:15] Loading WAD file ‘assets/environment/ground/textures.wad’ with file.

[21:17:15] Loading WAD file ‘assets/UI/WhiteOrangeTheme/WhiteOrangeTheme.wad’ with file.

[21:17:15] Loading WAD file ‘assets/UI/minimap/minimap.wad’ with file.

[21:17:15] Loading WAD file ‘assets/UI/WhiteOrangeTheme/Scotty/Scotty.wad’ with file.

[21:17:15] Successful audio init!

[21:17:15] Loaded audio banks

[21:17:15] Initializing graphics window of size 0 x 0

[21:17:15] Attached Monitors:

[21:17:15] monitor found at: 0,0

[21:17:15] GFX_Initialize: GL_version = 3.1.0 - Build 10.18.10.3262

[21:17:15] GL_vendor = Intel

[21:17:15] GL_render = Intel® HD Graphics 4000

[21:17:15] Checking Extensions

[21:17:15] Shader Loaded successfully. data/shaders/Final/Blur.psh

[21:17:15] Calculating Graphics Score

[21:17:15] GFX: Found a vendor/model match for HD GRAPHICS 4

[21:17:15] Initializing Render Targets

[21:17:15] Initializing Texture Systems

[21:17:15] Calling initialize_zwift_network()

[21:17:15] NETCLIENT:[INFO] CNL 2.1.1

[21:17:15] NETCLIENT:[INFO] Machine Id: 1-e8d793e2-935c-434f-81bc-37c01f46a9eb

[21:17:15] Suceeded initializing graphics

[21:17:15] Shader Loaded successfully. data/shaders/Final/GFXDRAW_NoTexture.psh

[21:17:15] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured.psh

[21:17:15] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_Simple.psh

[21:17:15] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_GammaCorrect.psh

[21:17:15] Loading WAD file ‘assets/fonts/font.wad’ with file.

[21:17:15] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Font.psh

[21:17:16] Shader Loaded successfully. data/shaders/Final/GFXDRAW_FontW.psh

[21:17:16] Using basic graphics profile

[21:17:16] > res 1024x576(0x)

[21:17:16] Changed resolution to 1024 x 576 ( NO MSAA )

[21:17:16] > sres 512x512

[21:17:16] Changed shadow resolution to 512 x 512

[21:17:16] Syntax Error. USAGE: set VARNAME=VALUE

[21:17:16] Type ‘listvars’ for list of tweakable variables

[21:17:16] Unknown command “aniso 4”

[21:17:16] > set gSSAO=0

[21:17:16] > set gFXAA=1

[21:17:16] > set gSunRays=0

[21:17:16] > set gHeadlight=0

[21:17:16] > set gFoliagePercent=0.5

[21:17:16] > set gSimpleReflections=1

[21:17:16] > set gLODBias=1

[21:17:16] > res 1024x576

[21:17:16] Changed resolution to 1024 x 576

[21:17:16] > sres 512x512

[21:17:16] Changed shadow resolution to 512 x 512

[21:17:16] OpenGL 3.1.0 - Build 10.18.10.3262 initialized

[21:17:16] Graphics Vendor: Intel

[21:17:16] Graphics Renderer: Intel® HD Graphics 4000

[21:17:16] RAM: 4GB

[21:17:16] CPU: Intel® Core™ i7-3537U CPU @ 2.00GHz

[21:17:16] ANT : Clearing network key on network 0.

[21:17:16] ANT : Clearing network key on network 1.

[21:17:16] ANT : Clearing network key on network 2.

[21:17:16] ANT : TX POWER ID

[21:17:16] ANT : RESET Complete, reason:

[21:17:16] ANT : RESET_CMD

[21:17:16] ANT : ANT USB receiver found

[21:17:16] Loading WAD file ‘assets/UI/Achievements/goals.wad’ with file.

[21:17:16] Loading WAD file ‘assets/UI/Achievements/achievements.wad’ with file.

[21:17:16] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[21:17:16] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[21:17:16] Streamer: ERROR: #15 Loading XML file “C:\Users\nat\Documents\Zwift\Zwift_StreamingFiles_ver_cur.xml”!

[21:17:16] Downloader: “MapSchedule_v2.xml” downloaded successfully (manifest checksum not provided, i.e. -1).

[21:17:16] Registered segment 1 with hash id 888000

[21:17:16] Registered segment 2 with hash id 888001

[21:17:16] Registered segment 3 with hash id 888002

[21:17:16] Registered segment 4 with hash id 888003

[21:17:16] Registered segment 5 with hash id 888004

[21:17:16] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_ExtAlpha.psh

[21:17:16] Shader Loaded successfully. data/shaders/Final/Simpleshader.psh

[21:17:16] Shader Loaded successfully. data/shaders/Final/gde_nolighting.psh

[21:17:16] Shader Loaded successfully. data/shaders/Final/shadowmap.psh

[21:17:16] Shader Loaded successfully. data/shaders/Final/shadowmap_instanced.psh

[21:17:05 2019-10-18] Launcher: Checking for VerCur Override

[21:17:05 2019-10-18] Launcher: prefs.xml file not found.
[21:17:05 2019-10-18] Launcher: Startup Registry Key Found.
[21:17:05 2019-10-18] Launcher: Auto Startup is Disabled.
[21:17:05 2019-10-18] Launcher: Starting with Admin Privilages
[21:17:05 2019-10-18] Launcher: Launcher Version Number 1.0.50
[21:17:05 2019-10-18] Launcher: Checking for 64-bit OS
[21:17:05 2019-10-18] Launcher: Setting Sleep Callback
[21:17:05 2019-10-18] Launcher: Initializing UI Components
[21:17:06 2019-10-18] Launcher: Setting Browser Events
[21:17:06 2019-10-18] Launcher: Initializing Tray Components
[21:17:06 2019-10-18] Launcher: Initializing Patcher
[21:17:06 2019-10-18] Launcher: Setting Login URL
[21:17:06 2019-10-18] Launcher: prefs.xml file not found.
[21:17:07 2019-10-18] Launcher: Found Launcher URL.
[21:17:07 2019-10-18] Launcher: prefs.xml file not found.
[21:17:07 2019-10-18] Launcher: Navigating to Login URL
[21:17:08 2019-10-18] Launcher: Displaying Main Window.
[21:17:10 2019-10-18] Launcher: Checking for Internet Connection
[21:17:10 2019-10-18] Launcher: Patcher Update Process Check
[21:17:10 2019-10-18] Patcher: Patcher Version Number: “1.2.20”.
[21:17:10 2019-10-18] Patcher: Local download path set to “C:\Users\nat\Downloads\Zwift”.
[21:17:10 2019-10-18] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[21:17:10 2019-10-18] Patcher: Local update path set to “”.
[21:17:10 2019-10-18] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[21:17:10 2019-10-18] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[21:17:10 2019-10-18] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:17:10 2019-10-18] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:17:10 2019-10-18] Patcher: Completed downloading server XML version files (Game & Launcher).
[21:17:10 2019-10-18] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[21:17:10 2019-10-18] Patcher: Local version is “1.0.41097”.
[21:17:10 2019-10-18] Patcher: Server version is “1.0.41097”.
[21:17:10 2019-10-18] Patcher: Local manifest is “Zwift_1.0.41097_fe959a62_manifest.xml”.
[21:17:10 2019-10-18] Patcher: Server manifest is “Zwift_1.0.41097_fe959a62_manifest.xml”.
[21:17:10 2019-10-18] Patcher: Server manifest file checksum is “-937655488”.
[21:17:10 2019-10-18] Patcher: Server ver_cur checksum is “94053444”.
[21:17:10 2019-10-18] Patcher: Local Launcher version is “0.0.0”.
[21:17:10 2019-10-18] Patcher: Server Launcher version is “0.0.0”.
[21:17:10 2019-10-18] Patcher: Launcher URL for updating self is “www.zwift.com”.
[21:17:10 2019-10-18] Patcher: No update available, deleting temp files…
[21:17:10 2019-10-18] Launcher: Launcher Update Process Check
[21:17:10 2019-10-18] Launcher: Checking for Game Update Availability
[21:17:10 2019-10-18] Launcher: Game Update Not Found
[21:17:14 2019-10-18] Launcher: ZwiftApp.exe is not running.
[21:17:14 2019-10-18] Launcher: Starting Zwift App.
[21:17:24 2019-10-18] Launcher: ZL has a valid process pointer and the flag HasExited is False.
[21:17:36 2019-10-18] Launcher: DoUpdateCheck() Called.
[21:17:36 2019-10-18] Launcher: ZL has a valid process pointer and the flag HasExited is True.
[21:17:36 2019-10-18] Launcher: Starting Update Check.
[21:17:36 2019-10-18] Launcher: prefs.xml file found.
[21:17:36 2019-10-18] Launcher: prefs.xml file was found to have an error. Invalidating prefs.xml.
[21:17:36 2019-10-18] Launcher: Writing contents of prefs.xml file to this Log:
[21:17:36 2019-10-18] Launcher: Write complete.
[21:17:36 2019-10-18] Launcher: Checking for internet connection.
[21:17:36 2019-10-18] Patcher: Patcher Version Number: “1.2.20”.
[21:17:36 2019-10-18] Patcher: Local download path set to “C:\Users\nat\Downloads\Zwift”.
[21:17:36 2019-10-18] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[21:17:36 2019-10-18] Patcher: Local update path set to “”.
[21:17:36 2019-10-18] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[21:17:36 2019-10-18] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[21:17:36 2019-10-18] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:17:36 2019-10-18] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:17:36 2019-10-18] Patcher: Completed downloading server XML version files (Game & Launcher).
[21:17:36 2019-10-18] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[21:17:36 2019-10-18] Patcher: Local version is “1.0.41097”.
[21:17:36 2019-10-18] Patcher: Server version is “1.0.41097”.
[21:17:36 2019-10-18] Patcher: Local manifest is “Zwift_1.0.41097_fe959a62_manifest.xml”.
[21:17:36 2019-10-18] Patcher: Server manifest is “Zwift_1.0.41097_fe959a62_manifest.xml”.
[21:17:36 2019-10-18] Patcher: Server manifest file checksum is “-937655488”.
[21:17:36 2019-10-18] Patcher: Server ver_cur checksum is “94053444”.
[21:17:36 2019-10-18] Patcher: Local Launcher version is “0.0.0”.
[21:17:36 2019-10-18] Patcher: Server Launcher version is “0.0.0”.
[21:17:36 2019-10-18] Patcher: Launcher URL for updating self is “www.zwift.com”.
[21:17:36 2019-10-18] Patcher: No update available, deleting temp files…
[21:17:36 2019-10-18] Launcher: Checking Launcher Version.
[21:17:36 2019-10-18] Launcher: Checking for Game Update.
[21:17:36 2019-10-18] Launcher: No Update found.
[21:20:55 2019-10-18] Launcher: Open Logs Folder was selected by the user. Attempting to open the user’s log folder.

Try doing this and see if it helps:

Documents/Zwift/prefs.xml file and changed the FULLSCREEN field from “1” to “0”:

<CONFIG>
        <SHOWGROUPMSGS>1</SHOWGROUPMSGS>
        <FULLSCREEN>0</FULLSCREEN>

There is no such a file, it was never created. As you may see in the log file.
Manual creating doesn’t help.
Any more ideas?

Any chance you can upgrade to Win10?