Crashing during game launch? [Windows] [November 2021] [1.19.0] [SOLVED]

In case it helps to debug this issue, the game is launching fine for me on my general purpose laptop which is:

Pentium Gold 4415U
HD 610 graphics
Intel driver
Windows 10 Home 64bit build 19043

12fps woooooo

windows 10
intel HD graphics 3000

Crashing constantly.

Windows 11
Drivers 496.76

So frustrating.

OS: Windows 10 Pro
Graphics card: Intel UHD Graphics 630 / NVIDIA GeForce GTX 1060 (not sure why 2 show) + docking station: Plugable UD-6950 Docking Station
Graphics driver: Intel UHD Graphics 630=; NVIDIA=24.21
13.9835; Plugable=10.1.27362.0

Same issue here, after the update I cannot pass from the log in screen it crashes

Same here. Balls!

Windows 8.1
Intel HD Graphics 4600
Driver Version

Well, I have uninstalled the program three times. Then installed via the Zwift website, once. Once from my original download and the final was a new download.All three times it automatically update to the Nov. 18th update. Start the program and it crashes at login.
Could Zwift please email me directly to resolve this problem.

Windows 7 Pro
intel HD graphics 4000

Crashes after log in screen

Same problem here. All worked fine immediately prior to the update, then updated at the end of a ride and Zwift crashes on login immediately after the blue screen. I also received the firewall error message first time round. Core i7, Windows 7 and Intel HD 4000 - all worked well this afternoon.


Same bull#### here too on win 7 tried everything wonder if they will still want there dd payment this month :thinking:

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Hey everyone - we’ve been working feverishly on this and we’ve identified the likely suspect. We’ll keep you updated on this thread when we’re closer to a resolution.

Please continue to report the Windows OS version, GPU card model & graphics driver as in the first post above. All of your reports have helped a great deal to identify what’s happening.

Also - if you’re an iOS / AppleTV user with similar symptoms - please weigh in on this other discussion. Thanks.


Laptop Sony Vaio
Windows 10
Graphic Card Intel(R) HD Graph 3000
Driver Version

I installed update. Now Zwift crash after “Login Successful” screen. Frustrated

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I’m going to Montreal for the weekend… Hopefully by Monday it’s sorted. I’ll be needing my Zwift fix by then.

I have the Zwift start up crash also.
Zwift was working fine before the update.

OS: Windows 7 64 bit Professional.
Graphic card: HD Graphics 3000.
Driver version:

I hope this information helps.
I’m trying to sign in to do a ride, but I cannot sign in.
I guess no Zwifting for me today. :frowning:

P.S. (extra information):
I think that my firewall is now blocking Zwift also.
I hope that this extra information helps also.

Side note:
I see that the “gstatic” issue has not been fixed either
(but, that is another topic).

Same issue. Updated and haven’t been able to get past the “logging in” page.

OS: Windows 7
Intel(R) HD Graphics Family

Last few lines of log is also the same as some mentioned above:
[21:34:22] NETWORK:Got the list of worlds
[21:34:22] Experiment service disabled assert abort
[21:34:22] ERROR: ZwiftApp Crashed

UPDATE: We released the fix for this in version 1.19.1 (1.0.100133) for Windows only. Please update at your earliest convenience.


Hi Shuji,

Still getting the crash after your message saying a fix is released.

Windows 11
Driver 496.76

Looks good so far. Will try it again this weekend. Please, no more updates.

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Windows 10
graphics card intel(R) graphics 620
graphics dirver