Crashing during game launch? [Windows] [November 2021] [1.19.0] [SOLVED]

Known Issues
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We’re seeing reports of Zwift crashing DURING LAUNCH (i.e. not once you’ve reached the pairing or world & route selection screens). If you’re experiencing this after updating to game version 1.19.0 released on November 18, please tell us:

  • What OS platform are you using to run the game app (i.e. Windows10, tvOS, etc)
  • Graphics card model installed in your computer
  • Graphics driver version installed

If using Windows - this article shows you how to find your GPU and driver info

3 Likes
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I cannot get past the login following the update - just stops and then closes.
Using old Windows 7 laptop with no issues experienced before the update…

1 Like
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Just installed update. Now Zwift is useless. Program crashes after “Login Successful” screen. Windows 10.

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Toshiba laptop
Intel(R) HD Graphics
Driver Version: 9.17.10.4459
Windows 10

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My windows desktop version keeps crashing after today’s update. Reach the login screen and then closes down.
Anyone else had this experience
Use windows 10

1 Like
6

Yes same for me

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I have the same problem with WIN10.
Probably the same issue as this topic?
Zwift exits abruptly after displaying “logging on”

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It doesn’t look like a login issue.
Seems to crash just as the login screen appears

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Same here useless log in then crashes 12hrs for a fix or im gone give my money to someone else

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greetings

after the update is applied the application stops working

[19:15:18] Log Time: 19:15:18 2021-11-18

[19:15:18] Game Version: 1.0.100118

[19:15:18] Config: Shipping

[19:15:18] Device: PC

[19:15:18] Launcher Version : 1.0.52

last log entries

[19:15:47] NETWORK:error (6) sending player state

[19:15:47] NETWORK:error (6) sending player state

[19:15:49] NETWORK:Got the list of worlds

[19:15:49] Experiment service disabled assert abort

[19:15:49] ERROR: ZwiftApp Crashed

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Now I have the same problem again.
Does anyone have the same problem?

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Yes, same crash and log file here…

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Same thing. Win8

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Im getting windows defender error crashes out of log in screen

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Windows 10 here, with Intel(R) HD Graphics Family 9.17.10.4459.

Installed the app on my Samsung Galaxy S7, but it crashes as well.

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Ditto. Win8

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Just installed update. Same as others. Program crashes after screen announcing “Login Successful”. Windows 10.

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Yes the same for me

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Same problem here,can’t login after tonight’s update on Win 10, come on Zwift, sort it out !!