Hi, just received my new click and have updated the software and have it connected to my laptop but it will not change gears up or down. Everything is connected via Bluetooth and i have tried switching everything off and then on again but no luck. Any suggestions?
what trainer?
if its Wahoo, try this wheel size hack
When you say updated the software, do you mean firmware updates on both the Click and the trainer? Does the gear display appear on the screen in game?
Sorry, yes i mean firmware and not software. No gear display in game.
Hi @Mickey_E,
Thanks for reaching out on the Zwift forums! This is Jose from Zwift Support.
I’ve checked your server logs, and it looks like you are using a KICKR v6 and it is running on an outdated firmware version (5.0.4), which doesn’t support Virtual Shifting. The latest firmware for your KICKR v6 is 5.4.29.
Please update your firmware using the instructions on Wahoo’s support site: How to Update Firmware on KICKR trainers, BIKEs, and RUN. You can also find the latest KICKR v6 release notes here: KICKR v6 (2022) Firmware Release Notes.
I see you’ve also opened a support ticket. If the issue persists after updating the firmware, please let me know so I can investigate further for you.
Thanks.
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There is a setting to switch it on in Zwift. And as asked by others, it depends on which smart trainer you have.
Hi Jose, my zc app tells me i have the latest firmware?
No, you need to update the Kickr using the wahoo app.
The instructions are in the comment left by Jose. Please look at that.
Thanks Jose and Paul. It’s been a long day. Steps followed and problem solved.
Thanks for the support.
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No worries, I just want you to have fun on your hamster wheel. I hope you like it.