Our Zwift Shop team has an important update for customers in the United Kingdom. Please note that this update does not apply to customers outside the UK.
As of January 1, 2021, cross-border shipments from the EU to the UK now require customs paperwork and VAT/customs fees to be paid upon import. Various shipping carriers and government agencies were not fully ready for these changes to UK shipping and customs policies. As a result, shipments from our warehouse in the Netherlands are being held at the border. Therefore, we are suspending all shipments from our Netherlands warehouse to the UK. Also, the Zwift UK Shop will not be accepting any orders after January 11 at 23:00pm UTC.
Orders placed between January 1 - 7, 2021 have been held up at the border or have paid a delivery fee. We’re addressing these orders with the customers to make things right.
Orders placed from January 7 - 10, 2021 are on hold at our warehouse. We will contact these customers for next steps.