I recently took the plunge to order the Zwift trainer bike, 1 year of Zwift and even the heart monitor. Being pretty excited about it after about a day I sent an email asking when they usually ship so I can expect to get it at some point. The next day I get notification that it shipped with some AfterShip tracking link. So I checked it, says that my shipping tracking does not exist or is pending.
I tried emailing them every other day, trying to call in but got a machine saying there is a high call volume and then being told to call back later. I have responded to my order email, I have submitted email/support tickets via the web page and still get nothing.
I don’t even mind if it is going to take a while to ship, which I stated in the emails, I would just like some estimate of when it is going to ship. All I have right now is an email that said it shipped and some tracking site that says the package does not exist yet. I can’t even get the UPS tracking number and no one at Zwift will even respond to an email. All I was expecting was something like, we are backlogged due to Covid so it may be 6 weeks, I mean anything, good news or bad, but they are not responding to anything.
I want to believe this may be a Covid thing, so I am hoping eventually someone will respond but right now I am considering cancelling the order and going somewhere else.