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why is it not possible for anyone in Australia to purchase items from your store? I want to be able to use your platform to run but can not buy a sensor.
I seem unable to checkout when trying to purchase items in Zwift Shop UK… I can add items to basket fine (all in stock) but when I click on ‘Secure Checkout’ from the {zwiftURL}/uk/shop/cart page, I end up just being re-directed to {zwiftURL}/uk/shop again… with the basket icon still showing I have products in it. Is this a known issue?
Me too. Just tried to buy something this morning and I just keep going round in circles. Checkout-shopfront-checkout-shopfront-etc-etc
Were you ever able to resolve this and buy anything from the shop or have they just ignored you for the last 2 months?
Good morning
I’m looking for lids compatible with Zwift bottles. The ones that are sold with the rubber teats are not very sturdy in my opinion. A solution perhaps ?
https://eu.zwift.com/fr/products/core-color-block-bottle-set?variant=43529379643643
I would like be able to purchase an additional Zwift Click. I have to change out bikes often for another family member and a second Zwift Click would make that easier. The Zwift Shop only seems to have a Zwift Hub and Zwift Click that can be purchased together. I do not need an additional Zwift Hub. Please make the Zwift Click available for purchase as a stand alone item. Thank you.
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Ordered two Zwift play, and since you only ship to EU, I ordered them to Sweden, so going for a 400km drive tomorrow morning to pick them up
Hope you will be able to ship to Norway soon. We are part of the EU, with the EØS agrement.
If I order a Zwift rider, which country will the parcel come from if I order to Europe. If I order outside the EU I will still have to pay tax, which is why my question is revelant.
Hi @Siti, welcome to the Forums! I’m Oscar, working with Zwift.
I appreciate the details shared and understand how important it is for you to have more details about how our Zwift Shop works when it comes to delivery.
We mostly work with your location, we try to work with the closest parcel near you. If you’re from the EU, based on your country, we work with that. Now, if you order outside of the EU, you have to make sure you are ordering from a supported location (the US, UK, and EU). If you choose to purchase one of our products via a friend or a freight forwarder to receive your shipment in an unsupported region please be aware that Zwift will not cover the costs associated with fulfilling the warranty outside of our supported regions.
Orders placed outside the U.S. may incur Taxes as determined by the customs agency within the destination country. For more details about taxes, click here.
Best,