April 12: Incomplete activity reports and not uploading to 3rd party apps

Bugs and Support
21

Do you know if the rides are lost? The mileage has changed so there was clearly something that registered?

22

Weā€™re focussing on trying to get the problem fixed first. Weā€™ll then look at the rides afterwards.

1 Like
23

Ok thank you, I donā€™t want to do another ride until
It is fixed, I also donā€™t want to renew until I know it has ā€¦

24

And no favourite Zwifter start riding notifications here after this issue started earlier today - just FYI if itā€™s any help solving the issue :blush:

25

Hi James,

I am experiencing the same issue. I did a ride (Mountain Route - Watopia). After I finished I selected ā€˜saveā€™. But the ride isnā€™t saved to my Zwift Activity feed or to Strava.
I do have a ā€˜finished route badgeā€™ for the mountain ride (and as far as i know this is the first time I did this route).
I use Apple TV (and companion app) to ride Zwift.

Kind regards Dennis

26

Thanks Dennis. We know that this is impacting everyone currently.

1 Like
27

Do any logs need to be sent to assist or does the team already presently have what they need?

28

No, but thank you for the offer.

1 Like
29

my activities are just appearing on strava in this momentā€¦

1 Like
30

ride was uploaded to Strava, just a second agoā€¦ Got a notification.
Not yet visible on Zwift activity feed.

31

Going from my Companion, Iā€™m now starting to see activities catch up.

4 Likes
32

Our devs are reporting the same. Will take some time to catch up.

1 Like
33

Mine just caught up James. I think itā€™s important to remember that, while this is frustrating, it happens so rarely. Great work by the Zwift team to recover.

1 Like
34

thanks james! :sunglasses:

35

Thanks to the Zwift team for fixing it! :+1: Ride on.

36

Completed stage 4 watopia today
Not on iPhone companion
Not on Strava
On Apple TV said sent
Con you track it
Malcolm Edwards Deleted Personal information
Have Zwift setup

37

Just completed stage 1 and 2 watopia and just checked strava nothing is showing

38

the same here also on watopia

1 Like
39

I lost 40km of my ride.:person_shrugging: Waiting for some info. But it lookā€™s like these kilometers are lost in interstellarā€¦

40

Same issue here - just did a 40km ride and it didnā€™t sync to Strava