Android Zwift Companion Bluetooth Bridge how to

Continuing the discussion from Zwift Companion v3.9.2 Dec 16, 2019:

Just installed zwift companion 3.10.0 denice selection to setup bluetooth bridge does not seem to exist, not on connection page, can anyone help?

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Hi @Harper_Peck welcome to the Zwift Forum! I noticed on our server logs that you’re an Android user.

The Android version of the app lacks the “Select Device” part of Settings because the ZC app will automatically create that bridge. PROVIDED THAT you allow the app permissions to your Locations settings.

In Android OS, Bluetooth permissions for an app are unintuitively tied to Locations permissions. :man_shrugging:

You can fix this by going into your devices Settings > General > Apps & Notifications > App permissions > Your Location > Companion.

Alternately - you can uninstall ZC then reinstall, and allow Location permission.

Thanks so much, my selections were a little different but pointed me in the direction, then had to switch from bluetooth to companion in zwift, hooked right up and worked!

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@Harper_Peck
Thanks for looping back to let us know this resolved your problem!

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I cant get this to work at all. It has done so before but now it won’t find the turbo to pair with. Works fine for my son with his Apple though so obviously a setting.

Location is enabled in companion
Zwift and Zwift companion up to date
Phone up to date
Im using windows 10 and android on a Samsung J6.
PC and phone are on the same wireless neteork/channel
I’m logged into the same account on Zwift and Zwift companion.
Tried different USB cables.

I just feel that something is clashing somewhere. When I try and connect in told that Garmin connect may clash so I disable it. Makes no difference.

Im told to wake bluetooth devices up but it doesn’t help.

Tried another android device and it works albeit it lost signal twice. What is the problem with the phone though?

Is your companion app showing the map of the world? Or is it on the home screen? If it’s not in the map check the drop down menu for a “game” option, that needs to be available for the bridge to work.

Also are there any other bluetooth devices that could be taking the signal/bluetooth interference? That could be an issue too.

It automatically goes to the map screen when Zwift opens and tries to pair but doesn’t find the device. I select connect using Zwift companion.

I dont even have bluetooth going elsewhere as I gennerally switch things off when not in use .

Hi @Mark_Graham1
If you’re seeing no sensors whatsoever on the Windows laptop, I’m suspecting an issue with the laptop’s Bluetooth hardware / drivers.

What make / model laptop is that Windows 10 machine? Is the Bluetooth radio enabled? Are you using the latest drivers from the laptop manufacturer?

Curious - USB cables for what?

As stated it all works when my son uses it with his I phone so the computer is working ok.

usb Cable to connect the phone to the computer