The last two occasions I have ridden the alpe course the prize wheel has failed to activate. First occasion was during the haute series special event. The second during a recent tour for all stage. On both occasions fellow riders celebrated certain prizes on the group chat, while others had the same problem as me and commented their sadness. Zwift support have not replied to my support emails on the matter.
Incredibly disheartening to make the effort and receive no prize. Even worse the lack of response by zwift.