I was wondering what experience other users are having with the Zwift support team? In 2020 i have raised two support tickets (March and May) neither have been resolved. Replies / acknowledgement have been two or more weeks to come though.
This is very different to my experiences when I first joined a few years ago. In those days the live chat function was always available and was a human not a bot, and emails were answered within the same working day.
I can only assume that support is not a priority for Zwift for it to be such a deterioration.
How are others finding the service?