Zwift won't open after download


(Paul Kennedy) #1

Hi,
I can’t get Zwift to launch on my Windows 7 pc.
I’ve uninstalled, re-installed, disabled the anti virus and firewall.
About 20 seconds after clicking “Let’s go” on the scrolling screen, it just disappears.
I’ve had a look at some similar forum discussions, but no one has suggested a fix.
Any ideas out there?
Thanks,
Paul


(Gerrie Delport TeamZF) #2

what graphics card do you have?

Edit: I beat Paul Allen by 1 sec. LOL


(Paul Allen (Watopia Wayfinder)) #3

What are the specs of your PC mainly your graphics card?


(Paul Kennedy) #4

Hi!
I’m not particularly good with computers, but I did find the following line that contains some details on graphics in Computerspecs.

Processor: AMD A8-5600K APU with Radeon™ HD Graphics (4 CPUs), ~3.6GHz

I hope that’s what you’re looking for?
Thanks for responding!
Paul


(Paul Kennedy) #5

Hi!

Processor: AMD A8-5600K APU with Radeon™ HD Graphics (4 CPUs), ~3.6GHz

I hope that’s what you’re looking for?
Thanks for responding!
Paul


(Paul Allen (Watopia Wayfinder)) #6

Can you look in Device Manager and under Display Adapters what does it show?


(Paul Kennedy) #7

Standard VGA graphics adapter


(Paul Allen (Watopia Wayfinder)) #8

OK, you might not have a driver installed.
Go to this link and on the bottom left hand side under Auto-Detect and Install Radeon™ Graphics Drivers for Windows© click Download: https://www.amd.com/en/support

Here is a direct link to the download if you need it: https://www2.ati.com/drivers/installer/18.40/beta/radeon-software-adrenalin-18.10.1-minimalsetup-181015_web.exe


(Paul Allen (Watopia Wayfinder)) #9

Here are the minimum specs as of right now:
OS
Windows 7 64bit or higher,
or macOS 10.9 or higher
PROCESSOR
Intel Core 2 Duo
MEMORY: 4GB
GRAPHICS: 1GB dedicated GPU,
or embedded Intel HD
4000/AMD R5
HARD DISK: 4GB of free space


(Gerrie Delport TeamZF) #10

You can use a little program called CPUz to find all your computer specs.

see the link below.


(Paul Allen (Watopia Wayfinder)) #11

You could try running dxdiag and it could tell you what your graphics card is.


(Paul Allen (Watopia Wayfinder)) #12

Does it need the correct drivers installed to detect the hardware? I am guessing that the correct driver is not installed.


(Gerrie Delport TeamZF) #13

No it wil show what hardware is present, it does not check drivers.

It look like dxdiag will check drivers as well, thanks for the tip.

so to run dxdiag click on the windows icon on the bottom left , type cmd (this will open the command prompt) , type dxdiag.


(Paul Allen (Watopia Wayfinder)) #14

Actually you can eliminate one of those steps: Click the Windows icon in the bottom left and in the Search programs and files just type in dxdiag and hit Enter, no need to go to the command line to run it.

Just a tip.


(Paul Kennedy) #15

Thanks for your help!
It looks like it’s opening up now, so fingers crossed that was all that was needed!
Much appreciated!
10/10
Paul


(Paul Kennedy) #16

Sorry, but one other issue has appeared.
When I downloaded the Computrainer driver, I get a box with “the requested operation requires elevation”.
I’ve googled this term and it makes no sense to me!
Sory for being so computer illiterate!
Paul


(Paul Allen (Watopia Wayfinder)) #17

Your best bet would be to start a new thread regarding the Computrainer since that way you would probably get more eyes on it and have it resolved faster. Screen shoots would be helpful.

I know next to nothing about the Computrainer, so someone else should be able to assist you on the issue.


(Paul Kennedy) #18

Good Idea!
Thanks for your help previously !
Paul


(Vincent W.) #19

Hey Paul, looking it up it looks like you need administrative access to open it.
Right click the driver installation application and on the bottom it should say “Run as Administrator”. Click on that and see if that helps.


(Paul Kennedy) #20

Thanks Vincent!
I did as you suggested, but and I have a window explaining the drivers are installing and may take some time to complete.
But it’s been over 10 minutes now and it’s still installing!
Is that normal?
Thanks,
Paul