Zwift launch failure


(Mark Steel) #1

When I try to launch Zwift the first page comes up but then a message pops up and says I don;t have tthe latest drivers installed then crashes leavinng nothing on the screen. I went onto the Intel driver updater and it says that I am upto date. I launched Zwift again and received the same message then crash, without touching anything?
I have a 64 BIT laptop but noticed the installer uses 32 BIT, would this cause a problem when launching?
Regards
Mark Steel


(Jon Mayfield) #2

Hi Mark, sorry for the trouble but this one will be best handled if you can send in your Documents/Zwift/Logs/ComputerSpecs.txt file to support@zwift.com along with the text of your forum post describing the issue.  We’ll need that file to move forward in figuring out what is going on.