Hello @A_Matthews welcome to Zwift forums!
Shuji at Zwift HQ here. I see that you’ve emailed my Support Team colleague and they’re sending you replacement controllers. That should help the second issue you raised in the email thread: controllers won’t stop buzzing.
I took at a look at your server logs and noticed that your current set of Play controllers are running on slightly out of date firmware. When you receive your replacements, please make sure that you update those to the latest firmware using the Zwift Companion app. Instructions are here.
Our community here is super knowledgeable, and willing to help! But if you need deeper one-on-one assisnnace from Zwift’s Support team please resume your email thread.