I just bought the zwift play controllers yesterday.
I have wahoo v6.
Updated firmware on wahoo app.
Updated Companion app.
Controllers work.
But no virtual shifting.
Is there something else you need to do to get them working?
Somebody said a message pops up on Zwift after update, but I’ve not had one.
I only bought them for this feature.
Do you pair your trainer via Bluetooth?
I believe it’s the only possibility for virtual shifting.
Did you turn on Vritual Shifting in the Zwift Settings?
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Hi Steve, I’ve been into my profile settings on Zwift, where you can change trainer difficulty ect, but there’s no mention of virtual zwifting to turn on. Am I looking in the right place in Zwift Settings?
Hi Steve, i know what you mean now I found this on Google, but virtual shifting in settings doesn’t show up on mine.
What version of Zwift are you running?
Hi Steve, it’s Apple TV, so it updates automatically from my understanding, so should be on latest one.
It’s worth checking your version, because whilst ATV can indeed update automatically, that doesn’t necessarily mean it’s guaranteed to always be on the latest version of Zwift every time you ride. If you leave your ATV on all the time then it probably will be, but if for example you only turn it on to run Zwift and then then it off again afterwards, and don’t use it for other stuff, then it won’t have any chance to update.
Thanks for all the comments, my mistake, it turns out I have the v5 not v6, could have sworn it was v6. Will have to wait for v5 to be compatible. Thanks again everyone.
V5 is not supported?
How can you tell whether you have v5 or v6? Google doesn’t seem to help identify different versions.
Ah, so not V6 for me. 
Thanks for the link.
Hello,
This may be the stupidest thing ever but… In case it helps someone else. I got play controllers paired them via the companion app with Apple TV. Everything was working except the virtual shifting. I couldn’t understand why. I made the mistake of thinking short press on the orange paddles was gear change and long press was steering. Turns out there are shifting buttons next to the orange paddles. Very subtle and not so easy to see in my dark pain cave. I just couldn’t understand why I couldn’t shift. It took me ages to figure out that the shifting buttons are small strips on the outside of the orange paddles and not the paddles. I hope I save someone the frustration!
Cheerrs