I’m connected only via Bluetooth. My Wahoo is updated and compatible. Everything on pair screen shows connected. Virtual shifting isn’t even available to choose in settings. ONE time it auto connected and I got a pop up upon starting zwift giving me the tutorial and shifting showed in the top HUD and I was able to control it, BUT the resistance didn’t feel as though it changed at all when I shifted. Always felt the exact same. Since that one time I can’t get virtual shifting to show. Tried having companion app on, which I as trying to get away from with play controls but I’ve also turned it off. HELP!!!
Shuji at Zwift HQ here. You may want to identify which KICKR model you own here.
Your server logs show your trainer is using firmware version 4.3.0, which leads me to believe you have the KICKR v5, which does not support Virtual Shifting.