I incurred a Zwift update this morning and as a result, I can no longer get any read outs from the companion app.
If you can’t be bothered to read the whole post, then just try repairing your trainer.
It starts as it used to, everything seems nominal. I selected a Tri academy 2020 workout (VO2 max short intervals) and I started pedaling. Everything seems fine for 2-3 seconds and then the companion app just stops reading the power output from the my Elite Tuo trainer. This results in Zwift reporting that it sees devices as ‘Connected’ but there is apparently ‘No signal’. Which matches what the companion app also shows.
I am running this on a Windows 7 computer with a wired connection to my home network. Until a few days ago, I was able to use Zwift by pairing with the companion app.
My Zwift version is 1.0.60640 and my companion app is 3.21.0 (1110) running on a Samsung S8 with Android 9. My phone connects over wifi to the same network, i.e. the win 7 computer and the phone are on the same 192.168.xxx.xxx network, Not really sure this is relevant at all since, like I said, this exact same setup worked a few days ago. The only thing that really changed was that Zwift pushed an update.
I also just paid my subscription and find this rather frustrating. I keep fighting off the notion of thinking – wait, I didn’t pay for this sh*t.
I have tried all of the following:
- restarted the windows 7 computer
- restarted my S8
- restarted Zwift a few times
- restarted the companion app a few times
- started the ride on zwift, killed the companion app during the ride, started it again
- unplugged the Elite Tuo during the ride to force the companion app to find it during the ride
None of the above did anything. this point, I am going like… WTF???
Then, I finally tried unpairing my Tuo from zwift and I let the companion app find it again. AND THAT FINALLY WORKED.
I am seriously underwhelmed that Zwift didn’t put up any notification on their app that simply says: If you experience a No Signal you may want to try repairing you devices. It’s really not rocket science. Do they even have product managers that look at their user experiences?
I also realize that this may be a noob problem and part of learning to ‘love’ Zwift, but it was frustrating AF and took all of my morning.
Finally, if you stuck to here, thanks for reading and sorry I vented a bit.