Zwift Subscription Renewal via Apple Pay

My Zwift subscription renewal does not work properly via Apple Pay. Everything looks fine in Apple Pay, but ended up in trial mode today. Help please!

Hi @Martin_Trudelle

First of all, welcome to the Zwift forum community!

I’m sorry that you’re having this issue. I’ve looked at your account and refreshed our system, but there seems to be a hang up between our servers and Apple. It could be a delay in the servers talking which does happen, but one thing you can try is when you log in, click on “Restore Purchase”.

It should reroute you to your iTunes account and refresh our system with your paid subscription with iTunes and fix that trial message.

Give that a try and reach out to us if you’re still having issues.

Thanks