I’m experiencing some trouble regarding my zwift subscription. Yesterday I purchased a subscription via ios, but the zwift app somehow doesn’t recognize my subscription. I received an e-mail from apple containing the receipt of my payment and stating that the subscription is active (also active on “manage subscriptions” menu in my phone).
When I select the Join button, or restore purchase, a message appears saying “purchase cancelled” or “purchase failed, you were not charged”. But my credit card was already charged.
I opened a ticket, and they told me I had to contact apple support to get a solution because they don’t have access to apple system. So I did contact apple support, but the problem is since I subscribed to a third party app, I should contact the developers to see what’s wrong. So back to zwift again.
Trying contact with someone from support, but no response. I could really use some help here, since I can’t use the app and there is some annoying back and forth of responsability going on. I have screenshots, receipt, really willing to help here.