Renewal of Subscription

Bugs and Support
1

Im trying to re-subscribe today (as I dont Zwift during outdoor season) - but my sub is locked to my Apple user (Payment method: Apple). However, when i open my subscription tab in my iPhone settings - no Zwift is to be found - not in “active” or in “inactive”.

Any of you have any idea how to fix this? I very much want to attend my clubs meetup tonight!
(We’re using family sharing, and my wife is the administrator of this - but the sub is not showing up on her device either).

I find it odd that I’m not free to change payment method when my sub hasnt been active since April this year.

2

Do it directly through zwift, take apple out of the equation

3

Thats what I’m trying to do - but my Zwift profile tells me i need to quit my Apple-sub first - which hasnt been active since April - and on top of that, i cannot find the apple sub on my apple account. Not via web-login or via iPhone settings.
So I’m kind of stuck! :frowning:

4

Sorry I can’t help any further as I’m an Android man, don’t Apple pay have some sort of online support