Zwift wants to make easy money! When you cancel your subscription, no confirmation will be sent. The subscription will continue if nothing has happened. I have canceled my subscription twice and am now getting the bill for January.
The annoying thing is that you cannot make a claim at paypall because you have no proof of termination of the subscription.
There is no way you can access Zwift except through this forum. The email address firstname.lastname@example.org is not working, there is no phonenumber. And questions about subscriptions are dismissed with a sort of computer robotassistant, who can’t answer any question.
So Zwift stop your wrong doing and send my money back, it now concerns three payments.