I'm going away for a couple of months how do I cancel my subscription


(Dave Rhode (ZNZ)) #1

(Eric C. (Zwift HQ)) #2

Hi Dave!

We have an FAQ for this right here, actually:

https://support.zwift.com/hc/en-us/articles/206706803-What-will-the-monthly-charge-show-up-as-and-how-do-I-cancel-

All charges will show up as ‘Zwift’. The initial charge *may* show up as the name of our payment processor ‘Braintree’ until the charge settles. Click here for more information about this from Braintree. 

Your Zwift membership will auto renew every month until you cancel. 

You can cancel at any time. Simply log into your dashboard at zwift.com and navigate to Settings > Payments and scroll down to the ‘Cancel’ option. Full terms and conditions are available to review before you join.


(Dave Rhode (ZNZ)) #3

I have tried several times going into settings, call me blind but I’m unable to see anything that said Payments in the settings??


(Eric C. (Zwift HQ)) #4

Right here on Zwift.com.


(Odd Olsson) #5

Hi

Im canceling my subscriptions by clicking on the “cancelling your subscriptions”  link  but nothing happens it still says that it i is actvive 

 


(Chris Suller) #6

Hi
I would to cancel my subscription for the summer please


(Paul Allen (Watopia Wayfinder)) #7

Chris,

The instructions are at the top of the thread.