Can not cancel my membership. When I click the reason to cancel , it flashes back to my membership page and dont let me cancel. Do I need a Lawer ?
No. You need to try an alternate browser.
Tried Chrome and Edge. Same problem
Try incognito mode in Chrome
Tx 4 your tips Stuart but none of these have worked. The system is done to avoid you to cancel so they will keep charging u every month. I will try to work directly with my credit card company.
BS Zwift was a disapointment
Contact Zwift support.
tried contact but all I got is a automatic chat that take back to the cancellation page that does not work Does anybody knows zwift support email ?
Please provide me with an email address for Zwift support
Just keep saying “no” or whatever in the chat to indicate they arent pointing you to the right place and after 2 or 3 “no’s” you will get an option to email.
I’ve looked at your account and without going into details on here, your membership is already cancelled. If you have any further questions, reach out to us through chat and follow what Mike stated above so that you can get to a representative.
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Hi John,
It seems im having the same issue. Ive tried to cancel my suscrption and the page is not allowing me todo do so. Please i ask for your help inmmediately with cancelling my suscrption
Thanks
FM
You can contact Zwift support on this page. To get past the robot, just keep talking until you are able to create a support request.
I had a similar problem - a vague error message that said an error occurred and try again later. I also went through the annoying chat bot many times trying to get to a person. Hint: keep clicking on No and you will eventually get the option to submit an email. I did this and almost immediately had a response from Zwift support. The issue is that I paid for my subscription via Apple ID and could only cancel it from there. Took me 30 seconds to cancel once I knew that. Go to the Apps Store > click on your initials in the top right corner (your Account) > Subscriptions.
Hope this helps!
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