Hi, stuffs. I need refund for the billing of the monthly membership. I just received a message from my bank that my account was paid with $14.99 for the new monthly membership of your service today. But it was an accident as I just thought I was still in the free trial peried and forgot to cancel it yesterday. Well although your service is awesome I still cannot continue to go on indoor training with my bike because my girl friend and my neighbours in the apartment think my indoor bike trainer is too noisy (especially when I ride over 300W), so I have to stop using it permanently. I have cancelled my membership immediately after I received the message but couldn’t find any way to get a refund on your website. Does anyone know how can I get a refund?
You’re probably best off contacting Zwift directly. Try using the Contact Us button on this page: