Dave is right. Perhaps the software is or isn’t awful, but their corporate behavior towards end-users is, indeed, awful. Just awful. Embarrassing, really. To the young man who says “I use it as a training tool, it enables me to sit on my bike for hours” … yes, so do many other programs. You probably haven’t used them yet, and there’s nothing wrong or unusual there.
I’m a big old noob myself. After 44 years of road riding, including winters on rollers in the garage, I got KICKR CORE and … well, I went to Zwift. Because their marketing and advertising is excellent, and that stuff works. Within 2 days, I was ‘hooked.’ Loved it. Began to rack up badges, connect with IRL friends, etc.
On my 14th day - an ‘update.’ And what had been a great program, running well on my dedicated-purchase PC, started crashing every single session. Must be my fault, I thought. And I wound up here.
No, it’s not my fault, I’ve discovered. And worse, as a very newly signed up customer, I sought support. You know what, Zwift? It’s better to not offer support, then to promise it and completely renege on that promise.
After five days and seven sessions of crashing, I moved on to a competitor. I will say this - it’s MUCH better. Do I miss the carnival on wheels atmosphere of Zwift? Sure. But I didn’t Zwift today for the first time in 17 days, and didn’t miss it at all.
Instead of drama, I enjoyed riding my bike and not thinking about IT issues and some smug person bragging about revenue growth while his customers suffer.
Look around, people. There really are far better alternatives.