Yes, we have multiple accounts at home, often using them at the same time. I was finally able to get my avatar to move after switching to another apple TV.
Please help, it is quite frustrating, tried changing batteries, relaunching, etcā¦ still avatar does not want to move . Thank you
Same issue!
Zwift detects de Pod but in calibration mode doesnĀ“t detect no speed or movement.
The battery is new.
Any solution?
Thanks
Same issue! Connects and pairs but the avatar doesnāt move. Also, thereās no āmilestoneā app anymore. Please help
My avatar runsā¦ when I can get my pod to pair. Unfortunately, rarely can I even get the flippinā pod to pair, and if I do it takes 20 minutes with lots of tries. By the time it pairs I am so frustrated I donāt even want to run. One of the many frustrations with Zwift. Please do better, Zwift.
FWIW I was having the same issue. One day without changing anything my Zwift runpod was still connecting but the avatar no longer moved. Tried restarting the app multiple times, signing in and out, rebooting. Iām not 100% sure if this is what fixed it but only after I removed an ANT+ USB dongle that I had plugged in and then restarted the app did it work. I know this wonāt be the case for most people but maybe just try turning off anything else that might be interferring. Any other devices that may be paired to your device etcā¦ Good luck (and I might be back if it stops working againā¦)
Hi - I mine just stopped working - I followed all the instructions here with no improvement. Any other ideas?
following as mine is doing the same - seems very little update since the last comment by Rachell?
Same problem here. Tried the battery thing. Will try if I can connect to apple tv, but I run with Ipad cause no tv there and bike with apple tv / tv.
Yup, that was the problem. Somehow the pod was connected to my apple tv, once I shut that down it worked again on my Ipad.
Iām having the same issue with connection to Zwift runpod dropping out. It will connect for 5 sec then drop off for 20 min
Hello Zwift,
I am also having problems with the run pod. Iāve had the run pod for about a couple of months. I rely on this tool when it rains and the day I want to use it, a red light blinks. I have tried to reset everything, changed the battery, and reconnect it. It connects to Bluetooth but does NOT show data or make the avatar move. This is very frustrating. Is there a way to either fix this issue or get a replacement? Thereās a lot of complaints about this and Zwiftās name is on the line to fix this.
I am having the same problem, I have only had the pod since Christmas. I used it twice and then it stopped working. It pairs but my avatar doesnāt register my movement. I have tried uninstalling the app and reinstalling it and pairing again, I have taken the battery out and put it back, I have disconnected anything else that uses Bluetooth and I even removed it from my phone completely and installed it on my Husbandās iPad which has tons of space free, and nothing else on Bluetooth. It will not work! My son bought it as a present for me to encourage me to use my treadmill more when I canāt get out in the darker nights etc . (I find the treadmill so boring!). Itās so frustrating I actually enjoyed the two times I used it.
Same here. I received the runpod at Christmas 2020 and have used it several times, but this week it connected to my iPad (only device I have ever used) but avatar will not move. Keeping an eye on this thread waiting for a good solution.
Same here had my runpod now 1 month done several runs but today it pairs but doesnāt show avatar running, disappointing support from Zwift so far
Iāve had my pod 12 months. The past month or so it will connect but avatar will NOT move. Tried everything (including new battery). Frustrating.
I personally just hit this issue today. It was after updating my iPhone with version 1.061591. I ran in an event on Saturday (hadnāt updated the app yet) and it was flawless. Only thing that changed was the app version. Change log says it fixed bugs related to Bluetoothā¦
Edit: coincidence or not, hard resetting the Runpod fixed this (removing the battery and putting it back in)
As a long time Garmin Forerunner/foot pod user, frustrated how finicky this setup is.
Hi I have had this issue of the avatar not running and tried again today to see if it had had an update or some change. At first no different then for some reason I tried turning my runpod upside down and running. It worked ! Weird indeed. Turn it up the right way and stopped working. Turned it upside down and worked again. Might just be mine like this but will try it on a long run tomorrow upside down. Thought best to share if it helps solve anyone elseās issue
I just tried running yesterday, same problem so I used our old milestone pod and it seemed to work.
Hi, i have same issue. Run pod connected but avatar wont move. What the problem? please help. Did work for a couple a month before, equipment new!
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