Zwift ride won’t connect

Bugs and Support
1

My Zwift ride isn’t ’waking up’ and hence won’t connect. Zwift just hangs when searching for devices. Any help appreciated!

2

Which trainer are you using? Are you able to pair the controls in the Zwift Hardware menu in the companion app where firmware on the controls gets updated?

The most common reasons for failure to pair the controls:

  1. Not using a trainer that supports virtual shifting
  2. Using a trainer that supports virtual shifting but the firmware is out of date
  3. Using a trainer that supports virtual shifting but pairing it via ANT+
3

I’m using the Zwift hub one trainer with Zwift ride frame. All been working fine for months and no suddenly won’t pair at all. Very strange. It is very cold in my garage but can’t believe that’s affected the sensors

4

Hi @Richard_Randolph_ARC, welcome to the forums! Jose here from Zwift.

I’m sorry to hear that you are facing issues with your handlebars.

After reviewing your account, I noticed several BLE disconnection issues with your Zwift Hub and handlebars. It seems that the handlebar is already connected to a different device. No need to worry, I will provide you with a few steps to resolve this matter so you can start your journey. Please follow the steps in this article.

If you ever need help, remember that you can contact us at support@zwift.com.

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