Zwift bike controls no longer connecting via Bluetooth. I’ve unplugged and replugged in the bike, shut the Bluetooth on and off. I’m unable to use the bike without the controls.
Hi @Nicole_Weiss, welcome to the Forums! Oscar here from the Zwift Support team.
I appreciate the information and the time taken when trying to self-solve this issue. I understand how crucial is for you to report his behavior with the handlebar’s controllers, no worries, I will be more than happy to help.
I’d like to ask you some questions that’ll help me work on your case:
- When did this start? Since you mentioned ‘‘no longer’’ we want to make sure if this started happening recently or if you noticed this behavior when you received tour Zwift Ride,
- I also wanted to know if your virtual shifting disappears and then periodically comes back.
I checked your account I could BLE alerts just today, which is why I’d like to ask you to follow the steps below:
- Confirm if you’re connected to Zwift with BLE or ANT+.
- Confirm you have the correct option selected for using Built-in Bluetooth, or Zwift Companion from the
icon in the PAIRED DEVICES screen. - Turn off BLE on your device and then turn it back on again.
- Restart Zwift and try pairing again.
- If BLE isn’t working, and an ANT+ dongle is installed, try removing the ANT+ dongle to simplify the configuration.
Give this a try and let us know how it goes, you can share it or contact us directly. We’ll keep an eye on your response!
Best,