Zwift Ride Virtual Gear Issues make it unusable

I got a Zwift Ride for Christmas and I’m having issues with the Virtual Shifting which make the product unusable.

I’m using the Zwift Ride with an Apple MacBook Pro (M1) and a Tacx Neo 2T trainer with the Zwift COG installed. I have updated the firmware on the trainer and on the Zwift Ride controllers.

Gear Shifting issues:

  1. When changing gears there is often a lag after pressing the shifters and the gear change.

  2. this is the bigger issue, most times I shift it moves up multiple gears at a time or down multiple gears at a time. This makes the Zwift Ride extremely frustrating and unusable.

I was doing the Fuhgeddaboudit route in NYC today and had to stop after the KOM and take the Zwift Ride and COG of the trainer and put a normal cassette and my road bike on the trainer so I could finish the route. Last Tuesday doing the Tour du Zwift the shifting was so bad at the start of the ride that I dropped back to nearly last place, lost my group and did the rest of the ride by myself.

The only advice I seem to find here or on Reddit pages etc talks about blue tooth interference, logs, preferences but none of this has made any difference. And trying to cut out possible bluetooth interference in a family household with wifi signals, bluetooth speakers, and other electronic equipment everywhere is just not practical.

Has anyone managed to solve these issues permanently? I can’t use something that works sometimes and not other times.

Any advice on things that permanently fix these issues would be greatly appreciated.

Thanks