Zwift ride controllers disconnects repeatedly with Kickr direct Connect

Bugs and Support
1

Hi guys,

My Wahoo Kickr move is connected directly with Kickr direct connect to my PC and Zwift ride controllers by bluetooth.

Zwift ride controllers disconnects like every 15-20 minutes. I need to switch them of, go to the pairing screen swith them on and connect again.

Due to that I can not use Kickr direct connect for racing, which is obviously the main purpose why I purchased Kickr direct connect…

Anyone having the same issue or some solution for this?

Once I connect everything via Bluetooth there seems to be no problem with such a frequent disconnects.

Thx,

Petr

2

Hi @Petr_Sliva

Shuji at Zwift HQ here.

I scanned your server log history and do see that your trainer and Zwift Ride are indeed paired over native Bluetooth.

I also see that you have a heart rate monitor that’s paired via ANT+. Is that HRM also Bluetooth and ANT capable, or is it an older Garmin strap that’s ANT only? The reason I ask is that the ANT signal may be interfering with the Bluetooth signal because they both occupy the 2.4 GHz frequency.

I took the liberty of dropping your latest log file into Zwiftalizer.com and it is reporting a 19.86% interference on ANT channel 1. If you’d like to try this for yourself, sign up for a free Zwifalizer account and locate your game logs on your PC.

001
0011444×1118 215 KB

Would you try unplugging the ANT dongle and see if the Ride controller connection is more stable? It would also be a good idea to power cycle the KICKR Move, and your PC for good measure beforehand.

3

Hello Shuji,

thank you for your analysis. Not a problem to try connect my HRM via Bluetooth. Unplag the ANT dongle and we will see what happens.

I will give it a try during the week and I will let you know the result.

Thank you a lot for your quick support.

Petr

4

After unpluging the ANT+ dongle from my PC, connecting everything via Bluetooth (zwift play controllers + HRM) and Wahoo Kickr move via Direct connect the connection seems to be stable and there are no disconnects.

Thank you a lot for your support Shuji! Good job!!!

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