I updated the Zwift app on iPad (version 1.125.0) where the Zwift dev team pushed an update for Watt Locking from the drop bar buttons on the Zwift Ride. Ever since then (2026 Nov 4), as soon as I press the Right or Left Shifter buttons on my Zwift handlebars, the action that is communicated to the Zwift iPadOS app is to do a U-Turn. It has nothing to do with what Zwift world I’m riding in or any particular Zwift route. If I don’t ever press the the Right or Left Shifter buttons on my Zwift handlebars, then the U-turn action isn’t communicated and therefore, never happens. I tried submitting a bug report with Zwift, but only got instructions for doing a hard reset on my Zwift controller (still didn’t fix the issue). Anybody else experiencing this or can somebody from Zwift help with this?
You should contact support to explore whether the controls have failed. That is a common symptom of sweat getting into them.
I know some of the ride controller buttons are able to be configured in the Zwift game menu. Have you changed any of those around to see if it makes any difference?
Appreciate your help and suggestion. I’ll submit another support ticket to see if there is a process for testing controller failure. Maybe it’s a complete coincidence, but this issue started happening with the Watt Locking update. I think the probability is low that it’s a controller failure, but you never know… strange things can happen. If you can think of any other trouble shooting tips, I’m all ears.
Thank you for the suggestions. I thought the exact same thing, but when I went into the Zwift game menu, the Right Shifting button had the action of shifting upwards and the Left Shifting button had the action of shifting downwards. I use Sequential Shifting. I appreciate the suggestion. If you can think of any other trouble shooting tips, I’m all ears.
my only thought was maybe changing them around would “reset” it and stop the u-turn? If that does nothing, you are best to continue working with support to have them send replacements.