Single Zwift ride controller acting up

Hey Everyone,

I had a nearly heartbreaking event occur to me on AdZ while i was crushing my PR. At bend 4 near the top my controllers started acting up and decided to turn me around. Luckily i snatched the Apple TV remote and turned myself back around after only losing 10-15 meters. Quickly disconnected then reconnected them via settings, all super fun to do while still pedaling threshold. They acted up and turned me around again at this point. I repeated the process of disconnect and reconnect. At this point i was able to finish out the ride without any other inadvertent turn arounds, but i could only shift down with the left controller (Sram style shifting), so i had to pick a gear higher than i wanted on the 10% plus sections and suffer it out otherwise the <10% were going to be sub threshold wattage. Along with the right controller not shifting, it also wouldn’t steer. BUT, the buttons work, so it clearly wasn’t disconnected. after finishing the climb i farted around with it a bit and updated firmware and what not, turned the ATV off and restarted everything and it worked for a short 5 minute test. But I have two questions. 1. Does that even make sense for the latest firmware update to solve, or am I lulled into a false sense of a fix here. I’m skeptical that it would work fine for 70 plus minutes if its a firmware issue. 2. What’s the proper way to handle this say in a race or something where finishing out on essentially a fixie isn’t really viable.

I am connecting through companion app on an Apple TV 4K

Probably a sweat ingress problem. Contact Zwift support so they can work this through with you.

Hi @Dylan_Rhodes, welcome to Forums. I’m Juan from zwift Support.

I appreciate you posting your issue with the Zwift Ride handlebars. I understand that this behavior is affecting your experience with Zwift. Updating the firmware is one of the most important steps to take in troubleshooting any unexpected behavior. Well done!

In general, a firmware update can improve the functionality of a device by fixing bugs, improving performance, and introducing new features, all of which contribute to a better user experience.

In case the issue reoccurs, I recommend that you write to us at support@zwift.com. This way, we can provide you with personalized support, as well as review your game logs.

Hi Juan,

I submitted an inquiry. The problem occurred again and this time I can’t get them working right again.

hi

@Juan_Lopez10 - I chatted with an agent who bumped me out to e-mail communication, and I have not received a reply in going on two days. Meanwhile many of the functionalities of my Zwift ride are unusable. What are the next steps to getting this resolved?