Issue with Zwift Ride controllers

Bugs and Support
1

Because I’ve searched far and wide and haven’t come across anyone with the same issue:
I purchased the Zwift ride about 6 months ago. About a month and a half ago I had my controllers replaced because the right buttons weren’t working. The z button was stuck and was giving incessant ride ons. I also couldn’t use powerups. I was sent new handlebars with controls, and I sent the other ones back.
Now, I’m having a similar issue. At first the light was red and purple but the controllers wouldn’t connect. Now they will connect but the light is still purple and the z button isn’t working–it’s not sending out ride ons when I press it, but will randomly send them when not pressed. The red button is continuously lit. I did update the firmware, but it didn’t fix the issue.

I wonder if this is from sweat… I am a heavy sweater, but I make sure to constantly wipe the controls as I’m riding and post-ride; there really is no solution to my sweating–it is what it is. The hardware shouldn’t be sensitive to water or moisture given what it’s designed for. I can’t think of any other cause.

2

Sweat ingress has been a documented problem with Zwift Play controllers. I would guess it might be a similar issue for the ride controllers unfortunately.

2 Likes
3

Could be by design that overuse of the RideOn button triggers a resting period of some unknown duration. :stuck_out_tongue:

4

lol, yes, it does, but lately I’ve been much less generous with the ride ons. Now that I’m so awesome I’m blowing by people, and I feel like dropping a ride on is just rubbing it in their face.

5

Thank you for the help , and love the euphemism(?) “ sweat ingress” but not the thing itself

1 Like
6

Hi @A_Berzak_Puck_BCRT

Jose here, from Zwift.

We’re sorry for the inconvenience you’re experiencing with your controllers. I have located the ticket you submitted and will follow up with you shortly.

Please check your email in the next few minutes so we can assist you.

1 Like
7

Sorry, I’ve been out of town and haven’t been able to update the game. I have zrl on Tuesday and I’m concerned the issue won’t be fixed by then. I’ve read elsewhere that the issue can be caused by water ingress. There’s an entire Facebook group dedicated to this issue. My controller is literally lit up bright read, and nowhere is there any evidence that this is an update issue.

8

:+1: you should be concerned about Tuesday

9

Do I have any other options for virtual shifting?

10

Maybe QZ App?

@Roberto_Viola Any chance your app could help?

1 Like
11

Yes with the qz app you can connect any Bluetooth remote and also zwift play for virtual gearing if you want. I suggest to talk on PM about this

12

How would I use the app to shift gears without the use of the Zwift controllers?

13

Sorry but I for the life of me I can’t figure out how to pm

14

i’m sending it to you

15

Wow, thanks, this really saved my week, Roberto. The qz app is so cool and an amazing of technology.

1 Like