I got my Zwift Ride Smart Bike 3 weeks ago and from one to the other day my left controller started to bug. The down and right buttom is not working anymore and i cant shift or if i shift it makes an Uturn. Also when i go on the menu it makes a Uturn and doesnt stop to do it. It seems like the Controller is broken but it reacts different on Apple TV and Ipad. Does anyone else had that issue ?
Sure there are plenty of reports like yours on the forum. If a reset of the controller doesn’t fix it (and it probably won’t) then you need to contact support@zwift.com for replacement.
The reset process involves holding the big Z power button for 30+ seconds.
Hi @Andrea_A .
Welcome to forums, this is Haziel, Zwift Support Specialist, I checked your logs and I noticed that there have been some interruptions with the signal, likely, Zwift isn’t receiving all of your data packets via Bluetooth (BLE).
I will share this article BLE and ANT+ Interference Troubleshooting Tips which covers some of the main reasons that might be causing this interference and their possible solutions.
On your Apple TV we recommend using the Zwift Companion App as a Bridge since Apple TV allows a maximum of 3 different BLE devices (including the Apple TV’s remote) to be paired at once.
If the issue persists, please contact us, and we will be happy to assist you.