notice a few of the buttons with the zwift play controllers don’t work as intended on my Apple TV 4K late 2022. The 2 I found is the y button won’t activate a power up at all, and pressing and holding back button doesn’t u turn me.
The Y button works for powerups for me ok.
On the u-turn, was it in a free ride (not an event where you can’t u-turn)? You have to press and hold it and be going above a certain speed (not barely moving up a climb) for it to work.
In free ride, I think it’s a bug with the specific hot key as all the buttons work as I’m able to use the zwift play controller to go into the small menu and hit the uturn button. (Like how I would have had to do it with the Apple TV remote). I can also go into the settings menu and use the down button to navigate around.
I started using play controllers on ATV, and it seems like the navigation buttons don’t work properly with the left remote - doesn’t let me change directions at intersections or do a u-turn. The left remote seems to be fine on the home page or scrollling through the little pop up window - anyone else have simlar issue?
Hi @Jeremy_Hardman,
Welcome back to the forums! Jose here from Zwift.
I’m sorry to hear that you’re having problems with your controls. To help isolate this issue, you could try the following:
- Confirm the firmware, Zwift game, and Zwift Companion are all up to date.
- Make sure none of the buttons are jammed.
- Complete a hard reset by holding down the Z button for 30 seconds.
Take a look at this article for more information.
If you ever need help, remember that you can contact us at support@zwift.com.
Have a nice day!
That seems to have addressed the issue as it’s now showing me the navigation options at intersections - thanks!
Thanks for your reply! This is Jose again, I’m glad to know that the steps worked for you, it’s been a pleasure!