Hi, since a few days after the last update it is impossible to use zwfit (with zwift ride) because my avatar keeps making U-turns without command making it impossible to continue a chosen route. This problem is on both Apple TV and computer. In both cases the firmware of the zwfit ride is up to date. On the computer there is an additional problem: at the end of the ride, clicking on the menu button at the bottom left to save the activity instead of the summary screen opens continuously The quick menu. On the quick menu when trying to select an option like screenshot etc, the right arrow does not work. As already mentioned all firmwares are up to date. Does anyone else have or have solved the same problem?
Sounds like the controls on the handle bars are malfunctioning, you may need to contact support and return them.
Hi @Sara_Deanna.
Thank you so much for reaching out and sharing your concerns about the unexpected U-turns you’re experiencing. My name is Haziel, and I’m here to help you through this.
Since you’ve mentioned that all firmware is updated, let’s try a reset. Could you gently press and hold the big Z button on the affected controllers for about 30 seconds? This should completely restart the unit.
Once your controller restarts, please power your unit on and off, and then try a new free ride to see if the issue continues.
If you’re still experiencing the issues, don’t hesitate to reach out. You can always get in touch with us at Support@zwift.com. We’re here for you and want to ensure you have the best experience possible!