I had an issue with Zwift this week, impossible to connect when I arrive to login page (I used my correct login and pwd) but the systems told me that it was false.
1 / Anyway I have rebooted the machine (HP Zbook 32go ram, Windows 11 Without no issue with Zwift until now), still no luck
2/ Uninstall Zwift delete zwift folder every where (documents, program files, download…) download last .exe on Zwift website and installed it.
Installation done well, then I launch the game and I have “Preparing to update” running indefinitly…
Please find attached the logs from Zwift folder in “documents”, I never reach the end it seems that it is uploaded all the content of the game. I don’t understand.
I hope you will be able to help me, I would like to begin my winter training
The first stage of installation is only the launcher. The updating progress bar is the actual game downloading and installing. How long did you leave it? Did the progress bar move? There’s nothing problematic in that part of your log file, it’s just identifying all the files it needs to download.
Hello, the same file linked after more than 1 hour please see the progress, and the log file still implementing with new lines.
I’ve never had this behavior before.
I don’t know if I am downloading the game but I do not have issue with my internet connection which is very fast (ffth).
Wow, it’s taking two seconds just to determine you don’t have each file. Never seen that before. Something seriously wrong there, I just checked the last full install (on my laptop) and it only took 17secs to determine the whole lot. There are roughly 12,500 lines, so at your rate it will take nearly seven hours just to find out it doesn’t have anything.
Sack it all off, restart the laptop and start again.
I have something called “DgAgent” running in the tash Manager using a lot of CPU, I have ended the task then now it is at “Updating” process, but it comes back every 5 sec and I have to end task to keep the update going… Will see what happen at the end.
Ok this Digital guardian have been installed recently on my laptop, it is correponding to the beginning of my Zwift issue… I Have to end his process each time I want to use Zwift. When it is running I cannot connect. Once connected no issue I can play.
Are you still using the same solution? I was using it like that last year, but now our security department somehow changed the behavior, and if I end the process, the whole laptop gets stuck .
I did it and their reply was “It is a non-business related app so we don’t care” which is fare. I do not have other device as I can freely use company laptop for personal use. It is just stupid to buy a device only because of Zwift but seems like no other option.
You may be able to run it on a phone. A phone with an HDMI adapter and cable to a TV or computer monitor works well. Apple TV is a pretty low cost option as well. Small monitors are pretty cheap these days and can also be found at thrift shops.
