Zwift Not Updating - V 1.1.10

Bugs and Support
1

Hi everyone,

My Zwift is not updating.
I just downloaded Zwift and I can’t launch it. I currently have the V 1.1.10 (downloaded one).

The downloading status is not changing and is stuck on “getting update files”. The blue bar is light blue and not moving.
I have tried to run the download file “ZwiftSetup” as administrator but it gives the same result.
I am on Windows 10, 16 GB RAM.

Anyone has an idea?

Thanks,
Bastien

2

Try downloading the latest setup file from here https://cdn.zwift.com/app/ZwiftSetup.exe

3

Martin,

Thanks for your help. This is the setup file I installed.
This still gives the same result. The downloading status is not changing and is stuck on “getting update files”. The blue bar is light blue and not moving.

4

is this a work computer? Sounds like it is not able to access the Zwift servers to download the update, it might be blocking certain ports or something?

1 Like
5

Certainly sounds like an antivirus or firewall related problem, what antivirus are you using

6

Hi @Bastien_LABRUE welcome to Zwift forums.

We have a support article here with a list of issues that will cause installation problems. Please read through those and see if one of them might apply to you.

7

Hi Mike,

It is indeed a work computer!
It might be related to that. The strange thing is Zwift was working few months ago on my prior work computer (same company).

This is probably a firewall settings change from the company.

8

Same problem here,
Zwift hang on updating…
where are the logs files ? I put my user account admin of my computer (very bad idea for my security)
My games are more simple to install.

I got an other work around:
Uninstall this App and keep your windows Safe.