Downloading and Updates from Zwift (windows 10)

Bugs and Support
1

Good afternoon,

For 2 days now I have been trying to get zwift functional.

THE PROBLEM is that when I download the setup from zwift for windows and install it. The programme starts updating and then would always stop around 5 minutes from the end and a popup message will appear stating something like “ERROR was found at Z112 with patching, would you like to visit zwift support site (yes) or (no)” if I say no then the program just closes and if I say yes it takes me online, but program doesn’t work.

I HAVE ALREADY TRIED THE FOLLOWING NUMEROUS TIMES!!!

  1. delete , uninstall , reboot and reinstall
  2. disconnecting from router and connecting to mobile hotspot (same thing- just downloads faster)
  3. I downloaded it on android and it works a 100%
  4. I have seen the software requirements and I fit the parameters
  5. If I open the simulator in the app downloaded after the setup on windows , it plays but is glitchy and obviously the old version.

My equipment regarding software:

  • 8 gb ram

  • win 10

  • 64-bit operating system

  • intel graphics 4000

  • enough space for zwift on harddrive (more than a 100gb free)

  • REFIRBISHED COMPUTER i5 DELL

PLEASE CAN SOMEONE HELP ME??? I UNDERSTAND IF THE SERVER IS TO PACKED WITH PEOPLE BUT THEN INFORM THE PEOPLE???

2

Here is a link about that error: Error Code: z112

And a thread: Z112 Error on launching line 602 with patch.cpp - #6 by T.eam_NEHOC

3

I have had such in the past. I was finally able to update by tethering to my mobile (and then switching internet service provider…) - however, it seems you already tried something similar.

Possibly, Zwift can update the downloadable version to latest on their site (as you indicated you had no issues downloading from Zwift site itself.)

4

hi, thanks for the input , but as i mentioned in the comment, it truly doesn’t work, i just tried it again

5

i think they should update it , is there a phone number i can call regarding there tech people or anything of that nature?

6

No, right now Zwift Support is swamped.

The issue is caused by a slow or flaky internet connection.

You could try restarting your modem, router and Zwift device to see if that helps.

7

6 posts were merged into an existing topic: Unlocking kit - how to get it (GTN SHIRT)