Hey all, I’ve been Zwifting for about a month now. Decided it was time to do some races. I’m on a Wahoo Kickr Core using Apple TV so I’m connecting everything through the Companion App and I have a verified account on Zwift Power. Yesterday I raced the Zwift Insider Tiny series. The Companion app shows all 4 rides in activities and it uploaded to Strava but the Zwift Power site is showing that I never finished any of the races. I tried again today by doing the Team Inox Trilogy League races. I checked Zwift Power “Live” after the first race and again no finish so I abandoned the next two races and decided to do the Zwift Crit race instead. After finishing I did an extra lap to see if that would help. Nope, no finish in Zwift Power again. All the rides show up fine in the Companion app and download to Strava. Any idea what the issue could be. Hopefully someone can help. Super frustrating. Thanks.
I might not be much help but what do the results show you on Companion App? [ I see you with no result and no DNF which is odd but I have seen before ]
Hey Ian, thanks for responding. In each activity, the “Race Results” section has a black banner, not orange, don’t know if that is normal and it has no info. When I hit the arrow to see details, it kicks me out of the app, into my phones’ homes screen.
Interesting, definitely sounds like something wrong. What does it look like when you look at that activity in your feed at my.zwift.com?
I would be tempted to remove and reinstall the app on the Apple TV device.
Yes, same as I see for you. I don’t know why it’s happening but probably needs sorting first so follow Paul’s advice.
It is likely this is the underlying reason you are not seeing anything, race or group ride, related on ZwiftPower.
On occasion I saw it before a very regular ZwiftPower user had exactly the same issue, although this might have resolved itself in his case, I never asked.
Hey Paul, the activities seem to be fine in my.zwift. com. They all even show the blue and white achievement flag that the events were finished. I’ll try your suggestion to reinstall the app on Apple TV.
Hey Ian, ZwiftPower was showing all of my previous 14 activities, including group rides and the Baseline camp activities but I deleted my account and reregistered on ZwiftPower to try to fix the issue. I think that is why it is not showing any of my previous activities.
The activities you see in your feed on my.zwift.com should also have race results, if enabled for the event in question (which would be true for any real races, but not always for group rides). I’m curious if your finishing position shows up there, even though you can’t see it in Companion. But either way this might be something you need to take up with support.
Yep, I just need to learn to scroll down. Results are there but all show DNF for me. I’ll reach out to support. Thanks.
A quick update. My issue has been resolved. After Paul suggested I remove and reinstall the Zwift app on my Apple TV, I did that but also removed and reinstalled the Zwift app and Companion app on my phone. After reinstalling everything, I did an Outta 24 race this morning and the results are working perfectly. Thanks everyone for your help.
I wonder if you had two instances of the app running at the same time. That often happens to people using Apple TV and mobile devices because they fail to terminate the app on both. That causes all kinds of problems. It’s always safest to pick one device and remove the app from all others. Reinstalling the app also terminates any running instances of it.
Thanks. Just in case that was the issue, I’ve removed the app from my phone. Just have it on Apple TV now. Thanks again for your help.