Zwift Play too many bluetooth connections

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Hi @Richard_Davies4 welcome to Zwift forums.

Shuji at Zwift HQ here - there’s a lot of very experienced fellow Zwifters sharing their knowledge, but I can see things in your server logs that they of course can’t.

  1. One thing I’m seeing is that your Apple TV is on a slightly older version of tvOS (16.1.0). Apple’s Support site says the latest version is 16.5. Can we start by manually updating ATV’s operating system? Sometimes, this makes a difference, and at minimum, we’re eliminating a variable that might not be a factor for others.

  2. It may be helpful here to reset the main Zwift app so that it “forgets” the devices it’s paired to in the past. On an AppleTV - the only way to do that is to uninstall Zwift and reinstall. Would you try that once you’ve updated tvOS? Did that clear up this issue?

  3. If no - please be sure both controllers are fully charged. Fully charging is important for the next step

  4. We’re in the middle of a phased rollout of new firmware v1.1.0 for Play. By tomorrow, it will be available to all Play owners. Here’s a link to the how-to video. 99% sure firmware v1.0.0 vs v1.1.0 is NOT a root cause for your issue, but more as an FYI to eliminate variables for further triage.

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