Tried using “Chat” but that seemingly doesn’t work. Zwift Play has been working well, then this morning the left controller doesn’t connect. Plug in power, nothing but a green light (will not turn blue), remove power and nothing. Held the button for 30 seconds (with and without power), nothing. How does one contact Zwift for warranty work or replacement?
If you can’t get the chat to work, try emailing support@zwift.com
The chat bot is broken for many people and they’ve said they’re looking into it
Any update?
Mine doesn’t work either.
It’s been flaky for some time (avatar pushed to left middle of the road)
Turning it off and back on would usually fix it, but not anymore.
I emailed support, waiting on a reply. Chat doesn’t work
Zwift promptly replaced the controllers.
How long did it take ? Have the “same” problem, just bought it, fun weekend 
Left controller issue. Does not light blue. Contacted Zwift and no reply. My yearly membership is up in April. More $$$ with less service?? I guess I might just try Rouvy.
Really? They do not reply to my email.
How long ago did you email them? They should get to your email in the queue before too long. Also make sure their reply isn’t in your spam folder.
Hi @Jeff_Costa
This is Haziel from Zwift. I’m glad you shared your inquiry here. I understand that you are worried abut the Zwift Play and to receive an answer from Zwift.
I was able to find your ticket, and I confirm that there is already a reply to your inquiry, I recommend you to check your inbox or in case you still don’t see it please check your spam folder, this will help us to continue assisting you.
Thank you.