Tried using “Chat” but that seemingly doesn’t work. Zwift Play has been working well, then this morning the left controller doesn’t connect. Plug in power, nothing but a green light (will not turn blue), remove power and nothing. Held the button for 30 seconds (with and without power), nothing. How does one contact Zwift for warranty work or replacement?
If you can’t get the chat to work, try emailing support@zwift.com
The chat bot is broken for many people and they’ve said they’re looking into it
Any update?
Mine doesn’t work either.
It’s been flaky for some time (avatar pushed to left middle of the road)
Turning it off and back on would usually fix it, but not anymore.
I emailed support, waiting on a reply. Chat doesn’t work
Zwift promptly replaced the controllers.
How long did it take ? Have the “same” problem, just bought it, fun weekend