Right controller stopped working. I tried a hard reset, holding down the button for 30 sec and it does nothing. When I plug in the power to charge, the button turns solid green but does not flash. I left it charge for a few hours then unplugged, still does not turn on. I tried leaving the cable plugged in to see if it would connect with the app, but it doesn’t even see it. Is there anything else I need to try? It had been working fine with out any problems with updates.
Kind regards, John
You need to speak with Zwift support. Go through the chatbot and if you tell it it’s suggestions don’t solve the problem then you’ll eventually get to a form you can fill in to directly contact the support folks.
Depending on how you run the game and connect devices, but if you use companion app, did you try restarting that fully and also restarting the game itself (maybe also reboot devices)
I had also once issue that one of the controllers did not connect. Resolved by restarting everything.
Hello, The controller just doesn’t turn on no matter what. You push the button and it does nothing. The Left one works fine. I plugged in the power, and it does nothing, just stays solid green. Unplug and it goes black.
Kind regards, John
Hello, I should clarify the that I used it a couple weeks ago and it worked, then turned it off. Then the other day went to turn it back on and it wouldn’t turn on at all.
I have the exact same behaviour but with left controller
If you’ve tried the reset by holding down Z for 30 seconds, then you need to contact Zwift support at support@zwift.com
I have now exactly same problem with my left controller.
Did you get help with the issue?
Hi All,
Thanks for bringing this query to our attention @Rune_Hamann_Olsen_CL ! This is Jose from Zwift.
I’m sorry to hear that you are facing issues with your Zwift controllers! I see that you’ve already contacted Zwift Support via email. Let’s continue that email conversation so we can help you.
Please keep an eye on your inbox, as we are working on your case. One of our colleagues will get back to you as soon as we can. We appreciate your patience, especially since we are currently experiencing a high volume of cases.
Have a nice day.
Thank you for your quick response.
My friend leaving in USA bought it there and shipped it to me here in Norway.
Zwift doesn’t sell Zwift Play in Norway.
Hope that will not be a problem.
Cross my fingers 
tor. 13. feb. 2025 kl. 21:32 skrev Jose via Zwift Forums <notifications@gozwift.discoursemail.com>:
Sorry to hear this. I ended up sending the controllers back and they replaced them. Zwift took care of it. All is well now.
Regards, John
Hi
I guess next huge problem is that i live in Norway.
Will probably cost more than it’s worth to send them to USA.
Hope they can help me
fre. 14. feb. 2025 kl. 13:47 skrev John Altobello via Zwift Forums <notifications@gozwift.discoursemail.com>:
Hi, having the exact same issue now. Controller worked fine, then suddenly the controller pressed button randomly (gave rides, switched on the menu button… ).
After the ride I switched off the controller, now it appears to be “dead”. Does not switch, does not charge.
Waiting for support to get back, raised a ticket.
Hi @Matthias_Schrepfer! Welcome to forums.
This is Jose, part of Zwift Support. I’m glad you shared your inquiry here. I understand that you are worried about your handlebars.
I checked and noticed that you have already received a response from one of our representatives, we are working for you and at any moment one of my colleagues will continue with your case.