My right ZP controller will not power on. The controller is fully charged (solid green light) but no matter how long/hard I press, it will not power on. The left controller is functioning fine. The firmware is up-to-date.
I have sent an email to Zwift but figured I would check here as well.
Any thoughts?
Hi @Jeff_Lawrence, welcome to forums! I value the time invested in trying to get your Zwift Play controller powered on and contacting our support team. My support colleague will be glad to continue assisting you over there!
I have the same problem is there a fix for this?
You need to contact Zwift support. Use the chatbot and if you tell it that it’s recommendations don’t help then it’ll give you a form to fill in to get to support.
I contacted support and the sent me a new set of controllers.
Hi @Gary_Guarriello, welcome to the forums!
Fernanda here, from Zwift.
I’m sorry your controllers are not working as expected, but don’t worry! I see you’ve already reached out to Zwift Support via email. Let’s continue that email conversation so we can help you get this figured out.
Keep an eye on your inbox, we are working for you!