Left Zwift Controller Broken No Response from Customer Service

Hello,

The left controller on my Zwift Ride does not turn on at all, zero light. I emailed customer support on Monday and I had the auto response of Zwift is busy…

The controller appears to be totally dead while the right is still functional, any tips?

How long have people needed to wait for customer service in the past?

Thank you for any help,

Same here…