Please contact my Support colleagues to ask about for a replacement Click. We don’t handle issues on this public forum where we need to ask you for your private information.
To use Virtual Shifting on your Play controllers - use the long black textured paddles on the outside of the orange steering / braking paddles. The right controller increases resistance, the left controller decreases. See this thread for more info
Noiw that Virtual Shifting is a thing - I find that the ergonomics of the Play controller work really well when I rest my hands on the “shoulders” of my road handlebars. Then my fingertips are in easy reach of the shift paddles and my thumbs hover over the other Play buttons. YMMV with your particular handlebars, but give that a try instead of keeping your palms on the brake lever hoods.